What is Prusa Printers Return Policy?
Prusa printers return policy is understanding towards its customers. It gives 60 days to all its customers to judge and verify if the printer is functioning properly. And if it is not, the customers can return it within two months or 60 days after the delivery of the printer. These can either be returned after the orders have been shipped or for pending orders. After finishing the return process, the refund will be given back to the customers within 14 business days.
What is the return process of Prusa printers?
If you want to return your Prusa printer, you need to follow the guidelines as mentioned below:-
Get in touch by email to info@prusa3d. com describing why you want to return it. Enclose the original invoice within the mail. Once the email is received, Prusa will process your request and verify whether it fits under its conditions. After that, you will receive an email regarding instructions to contact the transporter of your returned item. You Are free to return the item through your own shipping methods. However, any damage to the product or malfunctioning is not the responsibility of Prusa. Once the packed order gets received by Prusa, they will inspect it and verify the printer thoroughly. After the inspection gets completed, you will receive a full refund through your original payment method. The refund process will be given to you within 14 business days.
The above process is when you want to return that item after it has been delivered to you. But if you want to cancel the order before it has been shipped, you can do so by contacting the live chat of Prusa. Once the return has been processed, you will get the refund that you initially paid using the original payment method.
What are the conditions of return policy?
As with any other return policy, you need to examine certain points to ensure that you qualify for the refund and get all your money back. These are:-
If the printer is damaged or is missing elements, the return will get rejected. The cost of the original shipping will get refunded, But not the cost of shipping the return. The printer should be packed properly and neatly in the original packaging in order to be eligible for a return. If you are giving the return through your own shipment method, you must provide Prusa’s customer support with the tracking number. The return policy is not available after 60 days of delivery. Opened packages of sealed products are not eligible for a return. This return policy is not applicable if you have bought the printer from a third party.
Do Prusa printers have a warranty?
Not just printers but all Prusa products get covered under warranty. Countries, including Lichtenstein, Switzerland, Norway, Iceland, along with the EU, get a 2-year warranty, while any enterprises from the EU get a 1-year warranty. Countries in the rest of the world get a 1-year warranty. If the product gets purchased as a kit or pre-assembled parts, they get covered under Prusa’s warranty. To apply for a guarantee, you will need to inform the officials through an email and send them the original payment receipt and the parts that require a repair.
Conclusion
Prusa has made it easier for its customers to return items if they are not satisfied with them. Its return policy of 60 days is enough for you to decide whether the printer is efficient and fulfilling all your needs. In case you are not happy, you can reach out to them on the given email and request a return. If you stick to the eligibility criteria, you will get a complete refund, excluding the return shipping cost.
Is a Prusa printer worth the money?
If you want highly advanced 3D printing, then the Prusa Printer is definitely worth the money for you. It is economical and has resourceful hardware and software that provides fine print quality and appropriate sizes.
- How many types of printers does Prusa offer?
Prusa offers a wide variety of printers. These include Cartesian, Delta, Polar, stereolithography, masked stereolithography. Apart from these, it has its own developed Prusa i3 models. As of 2021, it has more than 600 prototypes of printers.
- How long can a Prusa printer print?
You can use the Prusa printer for up to 800 print hours. After that, you need to get the printer serviced and cleaned. Even after that, it can print for several hundred hours more.
- How can I contact Prusa?
If you have any queries regarding your orders and want to contact Prusa, you can do it through live chat on their official website as long as you get logged in. Another way to contact Prusa is through info@prusa3d.com.
