When shopping online, the possibility that one can choose the wrong mattress is very high since they cannot test out the product before purchase thus they may end up not satisfied with the mattress they purchased. If you purchased a purple mattress and it does not meet your expectations or it is not what you were looking for then you may return it to purple. Purple offers a liberal mattress return policy to its customers.
Purple Trial Period
Purple offers its clients a 100-night trial period where it gives the purchaser ample time to test out the product and decide whether it is the best fit for them. They get to test it in the comfort of their home for about 3 months instead of in a showroom for a few minutes.
Purple requires customers to sleep on the newly purchased mattress for at least 21 nights before beginning the return process.
All mattresses from purple can be returned within 100 nights from the date of purchase and at the time of return, it has to be clean and has no damages. A full refund will be done for all mattress returns.
How to Return a Mattress at Purple?
The return process at purple is quite simple. One can follow steps to initiate a return to Purple for any of their mattress brand (Purple Hybrid, Purple Hybrid Premier, and the original Purple brands)
Conduct a test run of your newly purchased mattress for a minimum of 21 nights. Call the purple customer care service if you are not satisfied with the mattress you purchased within the 100-night return policy period. The customer care representative will give you a few disposal options like donating the undamaged and clean mattress to charity, handing it over for recycling, or having it picked up for disposal by companies like share town. Note one should have their order number with them while arranging for the above options. Send the Purple team a photo of your disposal or donation receipt and they will process your return. After the return process has been completed, one will receive their refund in the full amount in the original form of payment within 15 days from the date of return.
How does the Purple Exchange Policy Work?
During the trial period, customers of the purple mattress are eligible for only one exchange. Before making an exchange make sure to read reviews of previous users of different types of mattresses since one only gets one exchange. During the exchange one can choose a different size of a mattress, mattress model, or firmness.
Research and choose the mattress type you want to exchange. Contact the purple customer care representative and inform them that you would like an exchange. If there is a difference in price between the old and the new mattress, you will receive a refund or pay the price difference. Choose the different methods of disposal of your old mattress.
Donate the old mattress and present the receipt during the exchange. Put in a removal request from purple. Recycle or dispose of the mattress and present the receipt when you exchange the mattress. Then you will receive your new mattress.
How does Purple Return Policy Measures up compared to its Competitors?
The purple return policy is ordinary compared to other online market mattress vendors like Casper, Nectar, and Tempur-Pedic. The notable difference is that Purple requires that consumers sleep on the new mattress for a period of 21 nights rather than 30 nights before initiating a return request.
There is also a difference when compared to Nectar mattress which offers a 365-night trial period while Purple offers a 100-night trial period.
Purple Mattress’s return policy is simple and they offer a 100-night trial period before initiating a return from the date of purchase, but they also require their customers to sleep on the mattress for a period of 21-nights before a return. After a return, one can exchange the mattress or get a full refund in the original form of payment if the mattress is clean and undamaged.
Does one have to pay a fee to have their mattress picked up?
No. If you chose the pick-up option, you will not be charged any extra fees.
Is one required to repackage the mattress before making a return?
No. The packaging used by purple mattresses is impossible to package in its original packaging without special equipment. One is only required to remove their bedding before dropping it for recycling or disposal or donation.
